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Store Policy

Returns
We will gladly accept returns or exchanges on unworn/unmounted/unused merchandise within 30 days of receipt. Straps that have been mounted on a watch are considered to be "used." Exchanges can be made for any other item(s) we have in stock. If your original order was more expensive than your exchange, we will refund the difference (minus any shipping charges). We are unfortunately not able to accommodate exchanges for an item(s) that are more expensive. We would take your item(s) back for a refund, and a new order can be placed.

Returns and exchanges must be mailed back to Vario at your expense, except in the rare case that we made a mistake with your order. Exchanged items will be mailed back to you at Vario's expense. In most cases, exchanges will be mailed back to you via registered mail from Singapore. We will do our best to execute your refund or exchange within 2 to 3 business days after receiving it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds are only for the actual amount that you paid for the item, inclusive of any discounts you received. Refunds are given inclusive of any tax paid on the original order. A refund of your original shipping charge is not typically included unless certain criteria are met, since we did spend the money to ship you the item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vario@ivanchua.com.

To make a return or exchange: please email us and include your order number in the email. If you are making an exchange, please let us know what items you would like to exchange for and the reason for the exchange. If you are making a return, please let us know the reason for the return. A 10% fee will be deducted on returns & exchanges that have not been authorized by us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vario@ivanchua.com and let us know the reason.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 8 shrewsbury road singapore SG 307810.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.